Returns & Privacy Policy

Returns Policy

Return Eligibility

At Global Mobistar Hardware, we want you to be completely satisfied with your purchase. We accept returns within 14 days of delivery for most products.

Non-Returnable Items

• Custom-cut materials (timber, glass, metal sheets)
• Mixed cement or opened bags of cement
• Electrical items that have been installed or used
• Clearance or sale items marked as "final sale"
• Perishable goods

Return Process

1. Contact our customer service team at 0719 728 877 or info@globalmobistar.co.ke
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package items securely in original packaging
5. Ship or drop off at our Ruiru location

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

• M-Pesa refunds: 1-3 business days
• Bank transfers: 3-7 business days
• Credit card refunds: 5-10 business days

Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. We'll arrange the exchange at no additional cost if the item is in stock.

Privacy Policy

Information We Collect

We collect information to provide better services to our customers:

• Personal Information: Name, email address, phone number, delivery address
• Payment Information: M-Pesa transaction details, bank information (securely processed)
• Order Information: Purchase history, product preferences
• Technical Information: IP address, browser type, device information

How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and deliveries
• Provide customer support
• Send promotional offers (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

Data Protection

We implement appropriate security measures to protect your personal information:

• Secure SSL encryption for all transactions
• Regular security audits and updates
• Limited access to personal data by authorized personnel only
• Compliance with Kenya Data Protection Act, 2019

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Delivery partners to fulfill your orders
• Payment processors for transaction processing
• Legal authorities when required by law

Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with the Data Protection Commissioner

Cookies

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart
• Understand how you use our website
• Provide personalized content and offers

You can control cookies through your browser settings.

Terms of Service

Product Information

We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any errors and update information without prior notice.

Pricing

All prices are in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

Delivery

Delivery times are estimates and may vary based on location and product availability. We are not liable for delays caused by circumstances beyond our control.

Limitation of Liability

Global Mobistar Hardware is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.